All purchases will be delivered freely within Singapore
Cancellation and Changes to Order by Customer
No cancellations of orders are allowed once the product has reached the customer.
Problems with Order
If any problems are faced with your order, do contact us at email@example.com to let us know of your problem. Replacement and compensation will be made on a case-by-case basis. However, please make sure to contact us immediately when you receive your product, with a picture, as we cannot ascertain the validity of your claim if done after a length of time.
Refunds & Replacements
Due to our large volume of enquiries, please do allow us 3-5 working days to process your refund / replacement. We will always strive to maintain our great service by doing our best to do so within the same day. However, we have to ensure that no customer is left out.
If you buy multiple quantities of a single product, you are eligible to return only ONE of that product for refund within the trial period
5-year Warranty Conditions
Cosmo will refund buyers on their product purchases made on this website up to a 5-year period from the date of payment if all of the following conditions are met:
1. Product has not broken due to negligence from the buyer, or from sub-optimal care of the product by the buyer
2. Buyer has taken care of the product in the following ways:
a. Product has not been exposed to temperature fluctuations, which is to be determined by Cosmo
b. Air Purifier has not been knocked or scratched
c. There is no evidence of water damage on the product or likely reason to believe that the product has been damaged by water
d. Product has not been damaged during replacement of air filter
3. If all of the conditions mentioned in 2 are met, there is no evidence that the conditions in (2) have not been followed, and the product malfunction can be proven to be due to a manufacturing defect, then the buyer will be entitled to a repair or replacement as decided by Cosmo on a case by case basis
4. Cosmo will always have full authority to decide if a buyer qualifies for warranty or not
Cancellation of Order by Cosmo
Cosmo reserves the right to cancel any order by giving advance notice.
Cosmo Air Filter Lifespan
Cosmo air filter lifespan is typically 6 – 12 months. However actual lifespan is subjected to environment which could reduce typical lifespan to 3 months.
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Cosmo Air Pte Ltd (“we,” “us” or “our”), concerning your access to and use of the https://airpurifiers.sg/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).
You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.
We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.
It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. Cosmo Air Pte Ltd headquarters at 33 Ubi Ave 3 #02-36. Should any contact need to be made, it can be done at 6243 7122