20 day trial & Returns
This 20-Day Trial Policy applies to the Cosmo Prime® Air Purifier, Cosmo Pro® Air Purifier and Cosmo Prime® Dehumidifier (referred to below as the “Air Purifier”, “Dehumidifier” or “Product”).
The 20-Day Trial Policy starts from the date you receive your air purifier or dehumidifier via delivery or self-collection.
If within 20 days of receiving delivery or self-collection of your new Cosmo Air product you are not completely satisfied—for any reason—you may return it for a full refund at our showroom which is located at:
36 Kaki Bukit Place
(Entrance via Kaki Bukit Road 1- across Enterprise One carpark gantry)
Your returned product is required to be in good condition as we do not accept damaged, broken, cracked, scratched Air purifiers or Dehumidifiers and must be in complete packaging (components/ parts) which includes the box otherwise, you will not be granted a return or refund. Cosmo air reserves the right to refuse a return and a full refund.
If the product has been damaged or scratched, you will not be granted a return or refund. The returned product must be in good condition as failing this, Cosmo will charge $50 onwards depending on the extent of the damages as a compensation fee (repair purposes) which will be deducted from the refund amount.
In addition, If you buy multiple quantities of a single product, you are eligible to return only ONE of that products for refund within the trial period.
Note: We do not provide a pick-up service to aid in the return of a purchased item.
We will refund your money after we have received the product back at one of our warehouses. The refund will be credited back to the card or the account that you have used to purchase it.